Refund & Return Policy – EMAISTORE

At EMAISTORE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • We accept returns within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • A valid proof of purchase or receipt is required for all returns.
  • Custom or special-order items are non-returnable unless they arrive damaged or defective.

How to Start a Return To initiate a return, please contact us at contact@emaistore.us with your order number and reason for the return. Our team will provide you with further instructions.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items

  • Please inspect your order upon delivery.
  • If your item is damaged or defective, contact us within 48 hours of receiving your shipment with photo proof. We’ll arrange for a replacement or refund.

Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. We are not responsible for lost or undelivered return shipments.

Non-Returnable Items

  • Gift cards
  • Clearance or final sale items
  • Installed or altered products

Questions? If you have any questions about our return or refund process, feel free to contact us at contact@emaistore.us or call us at 201-466-4612. We’re happy to help!